Shipping Policy
ℹ️ By placing an order with Brytelabs®, you confirm that you have read, understood, and agreed to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed within 1–3 business days of payment confirmation (excluding weekends and public holidays). During peak periods or promotional sales, processing may take up to 5 business days.
You will receive an order confirmation email immediately after checkout. Once your order has been dispatched, you will receive a separate shipping confirmation email containing your tracking number and carrier details.
⚠️ Please ensure all shipping information is accurate and complete before submitting your order. Brytelabs® is not responsible for delays or non-delivery resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.
Shipping Timeframes
Standard Shipping
- Processing time: 1–5 business days
- Transit time: 6–14 business days (varies by destination)
- Estimated total: 7–19 business days from order date
Delivery timeframes are estimates only and are not guaranteed. Brytelabs® does not guarantee specific delivery dates. Factors outside our control — including carrier delays, weather events, customs processing, and local postal disruptions — may affect delivery times.
Tracking Your Order
All orders include tracking. Once your order has shipped, your tracking number will be sent to the email address provided at checkout. You can use this number to monitor your shipment through the carrier's website.
Please allow up to 48–72 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.
Delivery Attempts & Missed Deliveries
Your package may be delivered by your local postal service or a courier, and in many cases will arrive with your regular mail. If you are not home at the time of delivery, the carrier may:
- Leave the package in a safe location
- Leave a notice with pick-up or redelivery instructions
- Attempt redelivery on a subsequent business day
It is the customer's responsibility to arrange collection or redelivery in a timely manner. Packages held beyond the carrier's holding period may be returned to sender.
Undeliverable & Returned Packages
Brytelabs® does not reship packages that are returned to sender due to:
- Incorrect, incomplete, or undeliverable addresses provided at checkout
- Recipient unavailability or refusal to accept delivery
- Failure to collect the parcel within the carrier's holding period
- Restricted or inaccessible delivery locations
If a package is returned due to any of the above circumstances, the customer will be responsible for any additional reshipping fees. Brytelabs® reserves the right to deduct original shipping costs from any applicable refund.
Packages Marked as Delivered
If your tracking information shows your package as delivered but you have not received it, you must:
- Check with neighbours, building reception, or other household members
- Check any safe drop locations on your property
- Contact the delivery carrier directly to file a missing parcel report
⚠️ Brytelabs® is not responsible for packages that are marked as delivered by the carrier. We are unable to provide refunds, replacements, or credits for orders confirmed as delivered by the carrier's tracking system. Any disputes must be resolved directly with the carrier.
Customs, Duties & Import Regulations
For international orders, your shipment may be subject to customs inspection, import duties, taxes, or additional processing fees upon entry into your country. These charges are determined by your local customs authority and are entirely the customer's responsibility.
Brytelabs® has no control over customs procedures and cannot predict customs delays. Customs processing may extend delivery beyond estimated timeframes.
It is the customer's responsibility to:
- Verify that the product is legal to import in their country
- Understand and comply with local postal and customs regulations
- Pay any applicable import duties, taxes, or fees
Brytelabs® is not liable for items refused, held, confiscated, or destroyed by customs authorities. Orders refused by customs are not eligible for a refund of the original order value. Any reshipping or replacement in these cases may incur additional charges.
Lost or Damaged Shipments
If your order arrives damaged, please:
- Take clear photographs of the outer packaging and the damaged item(s) before opening fully
- Contact us at support@brytelabs.shop within 48 hours of delivery
- Include your order number and photos in your message
Claims for damaged items submitted more than 48 hours after confirmed delivery may not be eligible for replacement or refund.
For packages that appear to be genuinely lost in transit (no tracking movement for more than 20 business days), please contact us and we will investigate with the carrier on your behalf.
Address Accuracy — Customer Responsibility
Customers are solely responsible for ensuring the shipping address entered at checkout is accurate and complete. Brytelabs® will ship to the address provided and cannot be held responsible for orders delivered to an incorrect address due to customer error.
If you notice an error in your shipping address, contact us immediately at support@brytelabs.shop. We will make every effort to correct the address before dispatch, but we cannot guarantee amendments once an order has been processed.
Force Majeure
Brytelabs® shall not be liable for any shipping delays, failures to deliver, or order disruptions caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, government action, carrier strikes, or severe weather events.
Contact Us
For any shipping-related enquiries, please contact our support team: